AquaCore Drilling & Water Solutions Ltd (“we”, “our”, or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, services, or communication channels.
By using our website or contacting us, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
a) Personal Information You Provide
When you contact us through forms, email, WhatsApp, or phone, we may collect:
Full name
Phone number
Email address
Location (county/town)
Project details
Any other information you voluntarily provide
b) Automatically Collected Data
When you browse our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on the site
Cookies and tracking data
c) Project-Related Information
When requesting surveys, drilling, or installation services, we may collect:
GPS coordinates
Site maps
Technical specifications
Project documentation
2. How We Use Your Information
We use your information to:
Provide quotations and respond to inquiries
Deliver our services (survey, drilling, pump installation, water treatment, maintenance)
Improve customer service and support
Customize website experience
Send updates, project reports, or communication related to your project
Comply with legal and regulatory requirements (WRMA, NEMA, county permits)
We do not sell your personal data to third parties.
3. Sharing Your Information
We may share your information only with:
Licensed hydrogeologists and subcontractors working on your project
WRMA, NEMA, or county offices as required for permits
Technical teams executing drilling or installation services
IT or hosting providers for website operations
All third parties are required to maintain confidentiality and use your data only for the intended purpose.
4. Data Storage & Security
We implement reasonable technical and administrative measures to protect your information from:
Unauthorized access
Loss
Misuse
Modification
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.
5. Cookies & Tracking Technologies
Our website may use cookies to:
Improve user experience
Analyze traffic and behavior
Remember preferences
You can disable cookies in your browser settings.
6. Your Rights
You have the right to:
Request access to the personal data we hold
Ask us to update or correct incomplete information
Request deletion of your data (unless required for legal purposes)
